Online Check-In FAQs
Q. Is my reservation time a guarantee?
A. We will do our best to manage the patients schedule to keep time. Your patience is kindly requested.
Q. Can I use online check-in even if I don't have insurance? What about Medicare or Medicaid?
A. Online check-in is free for everyone, with or without insurance, Medicare or Medicaid.
Q. What if I check-in, and then start feeling a lot worse?
A. If you are feeling worse, do NOT wait for your check-in time. Go to the Emergency Department immediately. If you feel that your condition is ‘life threatening’, call 911 right away.
Q. When I arrive, will I see a doctor right away?
A. You will be seen by a healthcare professional who will evaluate your condition and decide on the best course of action for you. You may be seen by a nurse, nurse practitioner, physician or physician assistant.
Q. I don't need Emergency or Urgent Care anymore. How do I cancel my reservation?
A. Call or text us at 952-479-0814 to notify us that you are canceling your online check-in reservation.
Q. I made a reservation, but now I cannot get there on time. Can I adjust my time?
A. Simply go online and make a new reservation. The system will automatically cancel your old one.